Return and refund policy

Returns, Refunds and Warranty

We want you to be happy with your sofa. This policy sets out how returns and our warranty work at Sofa Parlour. It does not affect your statutory rights.

14-day returns

Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of receiving it. You then have a further 14 days to return the goods to us.

Return conditions

• The item must be unused, unassembled and in its original packaging with all parts and fittings included.
• The item must be in resalable condition.

Return collection charge

Change-of-mind returns are subject to a £69 collection charge, which is deducted from your refund. This covers collection of a large item by our courier. There is no charge for faulty, damaged or incorrect items.

Partial refunds

If parts are missing, or the item shows signs of use, assembly, misuse or damage that was not present on delivery, we may issue a reduced refund reflecting the loss in value.

Refund timescales

Refunds are processed once the returned item has been received and inspected, and take up to 6 business days to reach your account. Refunds are always made to the original payment method.

12-month warranty

Every sofa, chair and footstool comes with a 12-month warranty against manufacturing defects from the date of delivery. The warranty does not cover normal wear and tear, misuse, accidental damage, or failure to follow the care instructions supplied. If you have a warranty issue, email us with your order number and photographs and we will arrange a repair, replacement or refund.

Faulty, damaged or misdescribed goods

Contact us as soon as possible if your order arrives damaged, faulty or not as described. Under the Consumer Rights Act 2015 you have 30 days from delivery to reject faulty goods for a full refund. After 30 days we may offer a repair or replacement first.

How to start a return or warranty claim

Email info@fsaenterprises.co.uk with your order number and, where relevant, photographs of the issue. We will confirm the next steps and arrange collection.